Quality Policy

A strategic objective of INVEST Sp. z o.o. is to provide the customers with superior quality of service in end-to-end ceramic materials that includes design, specification, installation, and servicing of refractory materials.

We fulfil our services per individually specified requirements and expectations of our customers in the steelmaking, non-ferrous metals, lime and cement, and other industries who use refractory materials in thermal processing equipment, and our performance conforms to the contracts and obligations in force.

The company pursues its Quality Policy with the following actions:

1. We set objectives using a cause-and-effect mentality driven by risk prevention, seeking the most effective ways to counter risk emergence based on the experience of the stakeholders and regulations of law.
2. Our focus on the stakeholders is maintained by building an awareness of their key importance to the established tasks that affect the operations of the company.
3. Our systemic approach to management is delivered by improving the cycle of planning (of processes), execution, verification, and correction of the tasks in progress in specific steps of our operations.
4. We continuously seek new solutions to improve the effectiveness of management and meeting our objectives.
5. We provide our leadership by mapping the roads for our activities, assistance in delivery of tasks, and fostering attitudes in our leaders (of Branches and Departments) that support the activities of the employees.
6. We spur the commitment of our personnel by empowering them to participate in the QMS, education, building the awareness of the importance of quality, and improving awareness (both of individuals and groups) in efficient operation.
7. We make process-oriented approach and mentality a reality by identifying, documenting, correcting and continuously improving the corporate processes, while seeking the most efficient algorithm for a systemic growth. We focus on performance and assessment of our activities.
8. We continuously improve by never stopping to seek ways to improve the quality of our objectives, activities, products, and services.
9. We expand the prospects of corporate operations by integrating with the stakeholders, which is done by seeking and qualifying business partners that have aligned objectives and by harmonising the terms and conditions of business partnership driven by consensus and mutual support to achieve our joint goals.
10. With the growth of the company and its stakeholders in mind, we pursue excellence as we are an organisation which learns and applies knowledge-based management.
11. Our Quality Policy is followed by our entire personnel by them owning the performance in achievement of the established objectives.

The revenue generated by the company is to improve the quality of life of the stakeholders by satisfying their needs, improving relations, and building their trust.

We deem our stakeholders to include internal customers (the Trustees, shareholders, personnel, and their families) and external customers (subcontractors, suppliers, end customers, banks, central authorities and local authorities).

Given our established scope of business, we are committed to:

1. To ensure current and prospective customers with superior service in terms of quality and sales business.
2. To provide products and services compliant with statutory and regulatory requirements.
3. To adapt the services provided and the materials delivered to the needs and varying requirements of customers.
4. To increase our share in the market of refractory material suppliers and service providers.
5. To increase the sales value while continuously reducing costs.
6. To reinforce the trust and the image of a reliable supplier and end-to-end service provider driven by quality, timely fulfilment, and safety of provided manufacturing process solutions to retain existing customers and win new prospects.
7. To ensure customer satisfaction with our business and the quality of products and services.
8. To continuously improve processes per the guidelines of PN-EN ISO 9001:2015.